Frequently Asked Questions
Everything you need to know about shopping with Treen.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Center to initiate a request.
Which payment methods do you accept?
Treen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at checkout based on your destination.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.